If you want great results with your home improvement projects, it’s vital to have the right double glazing contractor on-board. When considering company eligibility, look into its industry reputation. The best companies give prime importance to their client and strive to attain 100 percent customer satisfaction. These are companies with high ratings and recommendations and who usually never run out of projects, thanks to both past clients and new customers that come through reference. The following are some factors to look into when choosing a double glazing company.
Customer Satisfaction Guarantees
Generally, the reputed glazing firms do not hesitate even a bit to append their brand’s credibility to their products and services. They are so confident of their offerings, they’re willing to make amends free of cost if anything goes wrong. Ensure you peruse the scope of work the contractor commits to, which would be mentioned in the project contract. The guarantee you receive should be concise and comprehensive that provides protection for at least a decade, covering both the fitting and purchased items. Companies that are more invested in the long-term satisfaction of the client could even provide insured guarantee. Such a coverage continues protecting the guarantee cover in case the company isn’t in business when a problem occurs.
Customer support post sales is as important as actual product quality and guarantee. After-sales support includes every information and assistance you require to get started with the product and get optimum use from, and the service also includes rectifying minor issues (free of cost, mostly). Taking good care of any consumer product is easy when you’re aware how to use it. It is not easy to get rolling with any product if the seller has installed the same and hasn’t briefed you about usage. In fact, a seller is professionally inclined to explain all the features of a product to a buyer right after purchase. After having selected a model and installed the new windows and doors, you would like to see the installation professional running you through the various features and capabilities of the product, and also the aspects that should help you derive maximum value from the product – both at present and later in the future.
In case of any post-sales grievances, you should be able to get them addressed in an easy and smooth manner. Choose firms that are known for their after-sales approach towards customers. Companies that put customers through unnecessary paperwork are not the companies you should associate with.
Locating the Right Product Manufacturer
Generally, most double glazing companies offer in-house installation services. However, since these companies are huge and have many customers to look after, their level of service may not be on par with someone who can offer complete focus and importance to your project. And these small firms are the ones with a better local market knowledge. When using third party service to install products, you may end up voiding the product’s manufacturer warranty. In such a set-up, doors and windows would have a 10-year guarantee, whereas the associated components will come with only a one year guarantee.
Advance Glazing has seasoned experts known for their honest business approach and who are keen on finding you the best deals on doors and windows. Therefore, contact Advance Glazing today if you want expert window and door installation services.